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Showing 87 reviews

October 28, 2023

SALES VISIT - NEW

They told me that I could not purchase the vehicle at the MSRP, but that I had to purchase it at the $4K added on price because the permaplate was included and had already been applied to the vehicle, after MSRP, but that I had to purchase it at the $4K added on price because the permaplate was included and had already been applied to the vehicle, after I said I was not interested in the permaplate. The salesman made it sound like some protective coating was sprayed on the exterior and interior already, so I could not decline that option since it had already been applied and therefore was added onto the vehicle price. The salesman told me that it had already supposedly been applied and covered both interior and exterior for 3 years. After I signed all of the paperwork it said that the permacoat was not required to be part of the purchase price of the vehicle. The paper I signed only gave paint protection and not the interior protection. After further research,I learned it was just an extra warranty and should have never been included in the sticker price. I went back after purchase and asked why the paperwork only said paint coverage and not interior and they told me because they discounted the vehicle that they removed the interior coverage. I said I thought something was already applied, like a protective coating? I never wanted the coverage anyway but I was told it was already applied. This deception added an extra $5k onto the finance amount of the vehicle. I’m pissed and I would change my review to one star because they are thieves. I’m so mad I gave them a five star review for the promise of some $75 all-weather mats that actually ended up costing me $4K extra for some permaplate I said I did not want from the start. They give you an iPad and make you scroll through all the paperwork and sign here, sign there, but what they tell you that you are signing for IS NOT what you are signing for. So read the fine print and don’t let them rush you otherwise you’ll end up paying $60k for a $30k car. More

by Lauren3323

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

No

Employees Worked With

James

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Nov 07, 2023 -

Nov 07, 2023 -

Kia Fort Walton Beach responded

We appreciate you taking the time to provide us with feedback, Lauren. We apologize that your experience did not meet your expectations on this particular occasion. We will be forwarding your feedback to management for review. If you need any further assistance, please contact Customer Success at 850-275-1522.

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May 08, 2023

SALES VISIT - NEW

Communicating with Jaramieh was a challenge. It would take him days to respond. When we have an appointment to see him, he told me that he wasn't going to be in and we ended up talking to someon It would take him days to respond. When we have an appointment to see him, he told me that he wasn't going to be in and we ended up talking to someone else. When we finally went in, ready to put a down payment, they decided to up the sales price by 2600 after we were promised sticker price. Not even to mention the $990 doc fee on top of the $750 government fee.They don't want your business unless they're able to rip you off. More

by b/a

Sales Price Transparency

Recommend Dealer

No

Employees Worked With

Jaramieh Kaiser, Juan Asenjo, 2 Sales Managers

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September 03, 2022

SALES VISIT - USED

Just worked with Eddie Gilchrist to purchase our new vehicle! Not pushy and definitely great to work with! vehicle! Not pushy and definitely great to work with! More

by Trigdig11

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Eddie Gilchrist

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April 27, 2022

SALES VISIT - USED

Shout out to my sales rep Denzel. . Thank you for seeing my car buying experience a success. Dude u came through for my son and i in a pinch. Thank u again bro. . Thank you for seeing my car buying experience a success. Dude u came through for my son and i in a pinch. Thank u again bro. More

by 1dawgbj

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Shawn Petley

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April 04, 2022

SALES VISIT - USED

I had a great experience with Denzel Applewhite he was amazing. He was very knowledgeable and patient from start to finish, I will refer him to anyone. amazing. He was very knowledgeable and patient from start to finish, I will refer him to anyone. More

by clarkelinda720

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Denzel AppleWhite

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March 29, 2022

SALES VISIT - USED

Worst car buying experience ever. Lots of Bullsh*t, very little follow through. Did nothing promised and difficult to get ahold of after the sale. Misrepresented maintenance plan and Lots of Bullsh*t, very little follow through. Did nothing promised and difficult to get ahold of after the sale. Misrepresented maintenance plan and paint protection. Chris, the salesman out right lied then apologized profusely like he didn’t mean to. So far the car has been good. Too bad the employees are so slimy. More

by Disappointed

Recommend Dealer

No

Employees Worked With

Chris Andersen, Bobby Cathey

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February 15, 2022

SALES VISIT - USED

I bought a car there yesterday. Collin was the guy who helped me and he was so nice he went above and beyond to help me. He drove me to the airport to drop off my rental car. He als Collin was the guy who helped me and he was so nice he went above and beyond to help me. He drove me to the airport to drop off my rental car. He also helped me get insurance. I’ve never had an experience like it in buying a car. He was not pushy. Rather he was VERY kind and helpful. More

by liv721vinbx

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Collin Okoro

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February 07, 2022

SERVICE VISIT

You suck. Maintenance crew is horrible. They don't come out, you have to go in. Guy behind desk seems to hate his job. Arrived early for a scheduled appointment and was 30 minutes late even getting me in.. out, you have to go in. Guy behind desk seems to hate his job. Arrived early for a scheduled appointment and was 30 minutes late even getting me in...I'll be late for another appointment. Service tech standing outside next to my vehicle with driver's window rolled down...and it's raining. Nice work folks. Never coming back to this dealership. They make me EXTREMELY sorry that I ever bought a KIA. More

by dan.p.schaller

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Rveryone

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November 11, 2021

SALES VISIT - USED

My experience at this facility was absolutely amazing! I was greeted right of the bat by Xavier Tyler & he went above & beyond to help me get Into what I wanted! Definitely recommend this dealership! was greeted right of the bat by Xavier Tyler & he went above & beyond to help me get Into what I wanted! Definitely recommend this dealership! More

by Callie Chessher

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Tyler, Xavier

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October 31, 2021

SALES VISIT - USED

Good clean dealership. Explain what you need and they will work with you to make what you want happen. will work with you to make what you want happen. More

by charliem149

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Denial Applewhite, Shawn Petley

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